FAQ
Click on some of the most frequently asked questions below to see if we have your answer.
What payment methods are available?
We accept a variety of secure payment methods to make your shopping experience convenient, including Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Google Pay, and Apple Pay.
Can l cancel my order?
We accept order cancellations before the product is shipped or produced. we usuallyship within 1-3 business days. if your order has been successfuly canceled, our customer servicewill notify you.
How to track my order?
You can use your tracking number on your order page and place it in the query boxes of logistics websites. You can track your order using the following links:
DHL:https://www.dhl.com/us-en/home/tracking.html
FedEx:https://www.fedex.com/en-us/tracking.html
Others:17track.net
What is the estimated delivery time for my order ?
Your order will be processed and shipped within 1-3 business days after order confirmation.
Delivery to your location may take around 7-12 business days.
What if l don't like it?
Whether due to manufacturing defects, performance issues, or simply not meeting your expectations, we offer a free replacement or refund within 30 days of receipt.
I can't use my coupon code?
Thanks for supporting MinimalSolid. Please kindly check the following things before using the code:
*Please check if it is your first use of the code, as it is limited to one use per customer.
*Please double-check if it was filled in correctly at checkout without any other letters/numbers or quotation marks.
What is the shipping policy?
You can find our shipping policy here
When will l Get My Refund?
Please remember it can take some time for your bank or credit card company to process and post the refund as well. You’ll be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since we approved your return or quality issue, please contact us at info@minimalsolid.com.